Returns
Industry Leading 90-Day Money-Back Guarantee
You may return parts or request a replacement within 90 days of the purchase date with no penalties, no re-stocking fees, and no nonsense.
If the return is a result of an error on our part, we will pay the return shipping costs - i.e., if you received an incorrect item, etc.
We do not accept returns on anything marked CORE, Fuselages, or anything stating "No Returns Accepted."
If the return is past 90 days from the date the item was delivered, you may incur a restocking fee, and we reserve the right to refuse the refund.
Each return is handled on a case-to-case basis, and we do our best to be fair and reasonable.
Once we receive your returned parts you should expect to receive your refund within a week or so. In most cases, you will receive a refund quickly.
If you need to return an item or want a replacement, fill out the form below with your order number, details about the product you would like to return, and the reason for the return. We will respond quickly with instructions for how to return items from your order.
Please do not ship items back to us without completing the form below. We will not issue any refunds until we have collected all of the information needed to process the return.
Our 90-day guarantee is our commitment to treating our customers honestly and fairly.
“Excellent service and good communication. I ordered a part, and due to confusion about when it would arrive (mostly my fault) I had to install one from a different source. I returned the part and they immediately gave me a full refund.”
Thomas Deal
“After an order, I receive the wrong part, as soon as I send them an email, they have processed correction the same day and I got the right part 2 days after, the wrong part was sent back at no cost.
I appreciate their reactivity.”
Dominique Valdenaire
If you need to discuss
a return or a refund:
Complete the Return Request Form below,
or contact:
Return / Exchange Request
Complete this form to start the return or exchange process.
Please be as thorough as possible and we will be in touch promptly to discuss a remedy.